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Contact SECO Energy Customer Service

SECO Energy Phone Numbers and Emails

Customer Service Number:

  • (352) 793-3801
    Sumterville
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SECO Energy Emails:

Customer Service
Jobs/ Career
communications@seconenergy.com
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How to Contact SECO Energy Customer Service?

Most Popular Number:

(352) 793-3801
Sumterville
Total calls: 113 Issues resolved: 7 Last call: Nov 7, 2024
author avatar
PissedConsumer Reporter

If you want to contact the company using the toll-free SECO Energy phone number, you should call 855-483-2673. They also have an alternative customer support number you can call in case the first one is busy: 352-793-3801. To receive good quality customer support, you should prepare all the necessary documents that might be needed for assistance in advance. Share as much as you can about your situation, but only provide information that is relevant to the matter at hand.

The SECO Energy customer service operates on a regular schedule Monday through Friday, from 8:00 AM to 5:00 PM EST. If you fall outside these SECO Energy customer service hours, send an email to this address: customerservice@secoenergy.com. However, if you're facing a critical situation that threatens your life, your first point of contact should be 911, and then reach out to the company using the phone numbers mentioned above.

If you look at the company's website, you won't find any live chat option or even a web form to send them a message. They provide only an SECO customer service number and the option to send them an email. They also allow you to send a physical letter by mail, but that is the slowest method for receiving assistance. In the case of a non-urgent situation, we recommend writing an email with all the information that will help resolve your specific issue.

SECO Energy Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    82% phone 18% email
  • The best phone number to call SECO Energy is 3527933801.

  • The average hold time is less than 1 minute. The longest wait times are on Monday and Thursday, while the shortest are on Saturday and Sunday.

  • Be prepared for the call as SECO Energy may ask you for the following information to identify you as a customer: phone number, address or zip code or email.

View full overview ›
PissedConsumer Club

Contact Information

SECO Energy Website:

SECO Energy Help Center:

Corporate Office Address:

Sumter Electric Cooperative, Inc
330 South U.S. Highway 301
Sumterville, Florida 33585
United States

Other Info (opening hours):

Hours:

Monday - Friday: 08:00 - 17:00


Locations:

EUSTIS

50 West Ardice Avenue

Eustis, Florida 32726

GROVELAND

850 Howey Road

Groveland, Florida 34736

INVERNESS

610 US Highway 41 South

Inverness, Florida 34450

OCALA

4872 Southwest 60th Avenue

Ocala, Florida 34474

SUMTERVILLE

293 South U.S. Highway 301

Sumterville, Florida 33585

More contact details

SECO Energy Rating Based on 9 Reviews

Rating details

3.8
more details
Reliability
Customer service
Value for money
Billing Practices

Rating stats

Rating trend

How Good is SECO Energy's Customer Service?

Blanch Odd
Blanch Odd
Feels Satisfied | Oct 01, 2024

They were on our street around midnight after the hurricane passed and had our power restored soon after... Not pissed...Very happy!

Read full quote
Kimberle Upu
Kimberle Upu
Feels Satisfied | Aug 14, 2024

Kim was excellent.

Read full quote
Estefani Icl
Estefani Icl
Feels Satisfied | May 14, 2024

I was please with my serive

Read full quote
Makaylie Yya
Makaylie Yya
Feels Satisfied | Apr 16, 2024

Excellent

Read full quote
Merrik Ssd
Merrik Ssd
Feels Satisfied | Feb 27, 2024

The person I spoke to was very helpful

Read full quote
Alphia Ups
Alphia Ups
Feels Disappointed | Nov 16, 2023

Told my concerns would be referred to someone but as of today I have not been contacted by any one.

Read full quote

Summary of SECO Energy Customer Service Calls

202 TOTAL
CALLS
00:09 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call SECO Energy?

Payments and Charges Question:

  • “Make debit payment”
  • “Electric bill issue”
  • “Payment arrangement”

Product/ Service Question:

  • “Power outage”
  • “Energy outage”
  • “Connection”

Request for Information Question:

  • “Find out if service was transferred to new tenant”
  • “Inquiry”
  • “Information on moving meter box”

Staff Question:

  • “Service is off”
  • “Turn off service”
  • “Transfer service”

Account Question:

  • “Trying to get my account number to pay my bill”
  • “Zip code error”
  • “Setup my online account.”

Return/ Replace Question:

  • “Change mailing address”
  • “Two poles needs replacement”
  • “Address change”

Shipping and Delivery Question:

  • “Get the Address to mail my check”
  • “Cable relocation”
  • “My electricity should have been on two days ago I've been told for the past 2 days that someone will be dispatched out but it hasn't happened”

Activation/ Cancellation Question:

  • “Cancel Electric for house I moved out of.”
  • “Cancel service”

Refund Question:

  • “Refund”

Website/ Application Question:

  • “Website difficulty”

Cards Question:

  • “Update credit card”

Other Question:

  • “No power”
  • “Notice of high usage”
  • “New Resident”

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